Await approval

Awaiting customer approval can be frustrating, but the client has up to 15 days to approve your recordings from the initial delivery. After 15 days, the project will be automatically approved.

Performance retakes (no script changes) are included within 15 days of initial delivery, even if the project has already been approved.

The script should be final when you accept the assignment. Any script changes may incur additional charges (see our Pickup Policy).

However, it’s up to you if you want to fix minor text changes for free—good customer service often pays off. 🙂

If the client requests script changes that you do not want to handle for free, ask the client to approve the project and then start a Pickup Project. The “Order Pickup” button will become active in the customer project once the initial delivery is approved.

Continue the recording session in the Pickup Project, which will be treated as a separate project with its own payment.

When the client approves your delivery, you will receive a self-billing invoice, and the payment will be sent to your bank account:

• Within 10 days if you have automated payouts

• Within 30 days if you cannot receive automated payouts
  

There is no need to send an invoice manually, as the self-billing invoice is used.

All your audio files, agreements, and self-billing invoices will be stored with your projects.

For customer requests after approval, please refer to our Pickup Policy.