Updated: May 26
The client has up to 15 days to approve your recordings from initial delivery. Performance retakes are included (no script changes) within 15 days from initial delivery (even if approved). The script shall be final when you accept the assignment and any script changes can be charged extra (see our pickup policy). However, it's up to you if you like to fix minor text changes for free as good customer service tends to pay back :-) If the client wants to record script changes and you don't agree to do them for free, ask the client to approve the project and then start a Pickup project (the "Order Pickup" button will be activated in the customer project upon approval). Continue the recording session in the Pickup project which will be a separate project and payment. When the client approves your delivery you will receive a self-billing invoice and money will be paid out to your bank account (available within 10 days if you have automated payouts, 30 days if you are not able to receive automated payouts)). No need for you to send us an invoice as we will use the issued self-billing invoice. All your audio files, agreements, and self-billing invoices will be stored with your projects. For customer requests after approval see our pickup policy.